Evolving Concepts of
the “Library” and Customer Service
Moderated by Gayle Lynn-Nelson
Wednesday, February 7, 2018
Libraries are a customer service business. Customer service is the act of taking care of the users’ needs by providing professional, helpful, high quality assistance before, during, and after their requirements are met.
Join the conversation about this timely topic, which will include best practices for delivery of research and coping with limited book collections.
Due to popular demand, we are continuing to offer this with a video-conference format. You are welcome to join the discussion in person, at either the Newark or Roseland locations, or to dial in.
For those attending the brown bag luncheon in person, bring your own lunch. Drinks and dessert will be provided by the host.
Date & Time: Wednesday, February 7, 2018 at 12:00 noon
Locations: Simultaneous Video Conference in 2 locations – join us in person or dial in from your desk.
Dial-in Access will be provided before the event
NEW ADDRESS – One Lowenstein Dr., Roseland, NJ
McCarter & English
100 Mulberry St., Gateway 4, Newark, NJ
RSVP: Kathy Taggart at firstname.lastname@example.org or 973-422-6442
RSVP by Monday, February 5, 2018